1. Introduction
Welcome to Bloomboxs.in!
Bloomboxs (“Bloomboxs”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal information of customers who visit or use our website, www.bloomboxs.in (“Website”).
Bloomboxs provides online gifting and celebration products and services, including fresh flowers, bouquets, cakes, gifts, scented candles, pooja flowers, balloon decorations, floral decorations and other celebration-related products and services.
This Privacy Policy explains how we collect, use, store, protect and share personal information when you visit our Website, create an account, place an order, contact customer support or otherwise interact with us.
We handle personal information in accordance with applicable Indian laws, including relevant data protection and information technology requirements.
2. Consent
Please read this Privacy Policy carefully before using our Website or providing personal information.
By using our Website or providing information to us, you acknowledge that you have been informed about the practices described in this policy. Where consent is the applicable legal basis for processing, we will seek your consent as required by law.
If you provide personal information relating to another person, such as a gift recipient, you should ensure that you are authorized to provide that information for the relevant purpose.
You may contact us if you have questions about our privacy practices or wish to exercise any rights available to you under applicable law.
3. Scope of This Privacy Policy
This Privacy Policy applies to personal information collected through Bloomboxs.in, our order-placement processes, customer support communications and other interactions directly associated with our services.
Our Website may contain links to third-party websites, payment gateways, delivery services or social media platforms. Those third parties may follow their own privacy policies. We encourage you to review their policies before sharing information with them.
This Privacy Policy does not automatically apply to independent third-party websites or services that we do not control.
4. Information We Collect
Depending on how you use our Website, we may collect the following categories of information.
A. Personal and Contact Information
- Name of the customer.
- Email address.
- Mobile number.
- Billing and delivery address.
- Recipient’s name and contact details, where required for delivery.
- Account information, such as username and account preferences.
B. Order and Transaction Information
- Products and services purchased.
- Order number, order date and order history.
- Delivery date, preferred delivery slot and delivery instructions.
- Cake messages, gift messages, personalization details and event requirements.
- Payment status, transaction reference and refund information.
Payments may be processed through third-party payment providers. We do not intend to collect or store complete card details, banking passwords or UPI PINs on our Website. Such information should be entered only through the authorized payment provider’s interface.
C. Technical and Usage Information
When you visit our Website, certain information may be collected automatically, depending on the technologies and services enabled. This may include:
- IP address and browser type.
- Device and operating system information.
- Pages visited and interactions with Website features.
- Approximate location derived from technical information, where available.
- Cookies and similar technologies.
- Website performance, diagnostic and security logs.
D. Customer Support Information
If you contact us by phone, email, WhatsApp or another support channel, we may process the information you provide to respond to your enquiry, resolve complaints and assist with your order.
We request that you avoid sending sensitive information that is not necessary for your enquiry.
5. How We Use Your Information
Bloomboxs may use personal information for the following purposes:
- To create and manage customer accounts.
- To accept, process and fulfil orders.
- To arrange deliveries of flowers, cakes, gifts and other products.
- To coordinate balloon and floral decoration services.
- To process payments, cancellations and eligible refunds.
- To send order confirmations, delivery updates and service-related notifications.
- To answer questions and resolve customer complaints.
- To improve Website performance, usability and customer experience.
- To detect fraud, unauthorized transactions and security threats.
- To maintain business, accounting and transaction records.
- To comply with legal obligations and respond to lawful requests.
- To send promotional communications where permitted by law and subject to applicable consent and opt-out requirements.
We will use personal information for purposes that are reasonably connected to the reasons for which it was collected or as otherwise permitted by applicable law.
6. Sharing of Personal Information
We do not sell personal information to third parties for money.
We may share relevant information with the following categories of recipients where necessary and lawful.
A. Delivery Partners and Service Providers
We may share the recipient’s name, contact number, delivery address and relevant order details with delivery personnel, logistics providers, florists, cake suppliers, decoration teams and other service providers involved in fulfilling your order.
B. Payment Providers
Payment-related information may be shared with authorized payment gateways, banks and payment service providers to process transactions, verify payment status and facilitate eligible refunds.
C. Website and Technology Providers
We may use hosting providers, website maintenance services, security providers, analytics tools and communication platforms to operate and maintain our Website and services.
D. Legal and Regulatory Authorities
We may disclose information where required by applicable law, a valid legal process or a lawful request from an authorized authority.
E. Business Transfers
If our business or a substantial part of it is involved in a merger, acquisition, restructuring or transfer, relevant information may be transferred as part of that transaction, subject to applicable law and appropriate safeguards.
We seek to limit the information shared to what is reasonably necessary for the relevant purpose.
7. Marketing Communications
Bloomboxs may send promotional messages about new products, seasonal gifts, festival offers, discounts and special events through email, SMS or WhatsApp where permitted by law and subject to applicable consent requirements.
You may opt out of promotional communications by using an available unsubscribe facility or contacting our customer support team.
Even if you opt out of marketing messages, we may still send essential communications relating to your orders, payments, deliveries, refunds, account security or other service matters.
8. Cookies and Similar Technologies
Our Website may use cookies and similar technologies to:
- Keep essential Website features functioning.
- Remember relevant preferences.
- Maintain shopping-cart and checkout functionality.
- Understand Website traffic and performance.
- Improve security and detect unusual activity.
- Measure the effectiveness of marketing campaigns, where applicable.
You may be able to manage cookies through your browser settings or any cookie preference tool available on our Website.
Disabling certain cookies may affect the operation of the shopping cart, checkout or other Website features.
Where required by applicable law, we will obtain consent before using non-essential cookies or similar technologies.
9. Security of Personal Information
Bloomboxs takes reasonable technical and organizational measures to protect personal information against unauthorized access, disclosure, alteration, loss or misuse.
Depending on the services and systems used, these measures may include access controls, secure hosting, appropriate security configurations, software updates and restricted access to customer information.
We encourage customers to protect their account credentials and avoid sharing passwords or verification codes with anyone.
Although we take reasonable precautions, no method of electronic storage or internet transmission can be guaranteed to be completely secure.
If you suspect unauthorized use of your account or believe your personal information has been compromised in connection with our services, please contact us promptly.
10. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, providing customer support, maintaining required business records, complying with applicable law, resolving disputes and preventing fraud.
The retention period may vary depending on the type of information and the purpose for which it was collected.
When information is no longer required, we will take appropriate steps to delete it or otherwise handle it in accordance with applicable legal requirements.
Some information may need to be retained for a longer period where required by law or necessary to establish, exercise or defend legal claims.
11. Your Privacy Rights
Subject to applicable law and the circumstances of processing, you may have rights concerning your personal information, including the ability to:
- Request information about personal data processed by us.
- Request correction of inaccurate or incomplete information.
- Request deletion of personal information where legally applicable.
- Withdraw consent where processing is based on consent.
- Opt out of promotional communications.
- Raise a grievance regarding our handling of personal information.
- Exercise any additional rights available under applicable data protection laws.
We may need to verify your identity before responding to certain requests.
Some requests may be subject to legal exceptions, including obligations to retain transaction records or information required for compliance with applicable law.
To exercise a relevant right, please contact us using the details in the Contact Us section below.
12. Children’s Privacy
Our Website is intended for use by individuals who are legally competent to enter into transactions under applicable law.
We do not knowingly seek to collect personal information from children in circumstances where such collection is prohibited or requires authorization that has not been obtained.
If you believe that a child has provided personal information to us in violation of applicable requirements, please contact us so that we can review the matter and take appropriate action.
13. Third-Party Services
Our Website may rely on third-party services for payment processing, hosting, analytics, communications, advertising or delivery coordination.
When you use those services, the relevant third party may process information under its own terms and privacy practices.
Bloomboxs takes reasonable steps to work with appropriate service providers, but we cannot guarantee the privacy or security practices of independent third parties outside our control.
14. International Data Processing
Some of our technology or service providers may process or store information on servers located outside your state or country.
Where personal information is transferred or processed across borders, we will handle such processing in accordance with applicable legal requirements and any restrictions that apply to the relevant transfer.
15. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our business operations, Website features, service providers or applicable laws.
The revised version will be published on this page, together with an updated revision date where appropriate.
Where required by law, we will provide notice or seek consent for material changes to our data practices.
We encourage you to review this page periodically.
16. Contact Us
If you have questions about this Privacy Policy, wish to request access to or correction of your personal information, or want to raise a privacy-related concern, please contact us:
Website: https://www.bloomboxs.in
Email: support@bloomboxs.in
Phone / WhatsApp: +91 9304020163
Please include your name, order number if applicable, and a description of your request. Do not include passwords, UPI PINs or other confidential payment credentials.
Important: If Bloomboxs is required to appoint or designate a grievance officer or publish additional contact details under applicable law, the relevant details will be provided on this Website.
Thank you for trusting Bloomboxs.in for your flowers, gifts and celebrations. We value your trust and are committed to handling your information responsibly.
