Refund policy

Returns & Refund Policy

At Boomboxs, customer satisfaction is important to us. Please read our policy carefully before placing an order.

Returns

We do not accept returns on any products.
However, if you receive a product that is damaged, defective, or incorrect, you may raise a complaint as outlined below.

Reporting an Issue

  • Any damaged, defective, or wrong product must be reported within 48 hours of delivery

  • Please contact our customer support team with clear images of the delivered product

  • Our team may request additional details to verify the issue

Complaints raised after 48 hours of delivery will not be accepted.

Resolution Options

Once your complaint is verified, you may choose one of the following options:

  1. Re-delivery of the product, or

  2. Refund in the form of a gift certificate, processed within 24 hours, or

  3. Refund to the original payment method, which will reflect in your account within 7–10 working days, subject to standard banking timelines

Non-Refundable Situations

Refunds will not be provided in the following cases:

  • Incorrect or incomplete delivery address provided by the sender

  • Recipient is unavailable or refuses to accept the delivery

  • Product quality issues caused due to improper handling after delivery

  • Perishable items such as flowers, plants, cakes, sweets, or similar products once delivered successfully

Important Notes

  • Complaints must be raised within 48 hours of delivery; requests beyond this timeframe cannot be processed

  • Complaints related to non-delivery must be reported within 15 days from the delivery date

  • For quality verification, a reverse pickup may be arranged before a replacement or re-delivery is approved

  • Product exchanges are not offered under any circumstances

  • If we are unable to fulfill all or part of your order, you will be notified and the amount for the undelivered items will be refunded

Refund Processing

Online refunds will be processed by Bloomboxs.in after confirmation via email or phone.
Once processed, the refund may take 10–15 business days to reflect in your account, depending on standard banking procedures.